Privacy Policy

At Suli & Co., we prioritise your privacy. This policy details how we collect, use, and protect your personal information in compliance with New Zealand law. We are committed to ensuring your data is handled transparently and securely, allowing you to shop with confidence.

At Suli & Co., we are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and shared in accordance with New Zealand law, including the Privacy Act 2020. This Privacy Policy explains how we handle your personal information when you visit our website, www.suliandco.com, and make purchases from our online store.

By using our website and services, you consent to the collection and use of your personal information as outlined in this policy. If you do not agree with any part of this policy, please do not use our services.

Collection of Personal Information

We collect personal information that is necessary for providing our services and improving your shopping experience. This may include:

Personal details: Your name, email address, phone number, and shipping and billing addresses.
Payment information: Credit card or other payment details when you make a purchase.
Usage data: Information about your interactions with our website, such as pages viewed, links clicked, and time spent on the site.
Communication records: Any correspondence you have with us, including emails or messages sent through our customer service channels.

We may collect this information directly from you or through automated technologies, such as cookies, when you use our website.

Use of Personal Information

We use the personal information collected to:

Process your orders and facilitate payments.
Deliver products to your specified address.
Respond to customer enquiries and provide support.
Send you order confirmations and updates.
Communicate promotional offers and updates, where you have consented to receive marketing material.
Improve our website and tailor your shopping experience.
Comply with legal obligations and prevent fraudulent activity.

Disclosure of Personal Information

We will not sell, rent, or share your personal information with third parties, except in the following cases:

Service Providers: We may share your personal information with trusted third-party service providers who assist us in fulfilling your order (e.g., couriers, payment processors, and IT support). These parties are contractually obligated to protect your information and use it only for the specific purposes they were engaged for.
Legal Obligations: We may disclose your personal information if required by law, to comply with legal processes, respond to government requests, or protect our rights, privacy, safety, or property, and those of our customers or the public.
Business Transfers: In the event of a merger, acquisition, or sale of Suli & Co., your personal information may be transferred to the new owners as part of the business assets. We will notify you if this occurs.

Security of Personal Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, use, alteration, or disclosure. This includes using industry-standard encryption for payment processing and secure storage of data.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under the Privacy Act 2020, you have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: If any of your personal information is incorrect or incomplete, you may request to have it corrected.
Deletion: In certain circumstances, you may request the deletion of your personal information, subject to legal obligations.
Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at hello@suliandco.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand your preferences and how you use our site. We use cookies to:

Remember your login details and preferences.
Monitor site traffic and performance.
Personalise content and offers.

You can control or disable cookies through your browser settings, though this may affect the functionality of our website.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy regularly to stay informed of any updates.

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Email: hello@suliandco.com

Effective Date: 7 October 2024

This Privacy Policy was last updated on 7 October 2024.