Terms & Conditions

These Terms and Conditions govern your use of our website, www.suliandco.com, and the purchase of products through our online store. By using this website and/or purchasing from us, you agree to the Terms and Conditions set out below. Please read them carefully. If you do not agree to these Terms and Conditions, please do not use our services.

Suli & Co. is a New Zealand-owned business based in Wellington.

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Pricing and Payments

All prices displayed on our website are in New Zealand Dollars (NZD) and include GST (Goods and Services Tax) at the rate of 15%, as per New Zealand law. Please note that the final amount charged may vary based on the current exchange rate. All prices on our website are in NZD, and any transition or bank fees are the responsibility of the buyer. For current exchange rates, please consult your bank or financial provider.

We reserve the right to adjust prices at any time. The price at checkout is the final price and will not change after payment is processed.

We only accept payments via Stripe. Stripe is a secure, industry-standard payment processor that ensures your payment details are handled safely. We do not accept other forms of payment.

We accept the following payment methods through Stripe:

• Visa

• MasterCard

• American Express

All transactions are processed securely using industry-standard encryption technology. Your payment details are used only for the purpose of processing your order and are not stored or shared with third parties.

Stripe’s Terms and Conditions: By using Stripe to complete your transaction, you agree to Stripe's terms of service, available at https://stripe.com/legal. Suli & Co. is not responsible for Stripe’s policies, and you should review their terms before completing your payment.

If a customer overpays for an order due to a system error, we will assess the situation and refund the overpayment after verification.

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Checkout Process

When completing your order, you must provide accurate billing, shipping, and payment information. By completing the checkout process, you authorise Suli & Co. to charge the specified amount to your chosen payment method. Once your payment is confirmed, you will receive an order confirmation email containing the details of your purchase.

Please review your order carefully before completing the checkout process, as changes or cancellations may not be possible after the order is placed. If an issue arises, please contact us at hello@suliandco.com as soon as possible.

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Shipping and Delivery

For detailed information about our shipping methods, delivery times, and associated costs, please visit our Shipping page.

We only ship to New Zealand, Australia, and the USA. Delivery timeframes are estimated only, as we cannot guarantee there won’t be issues with couriers. We are not responsible for delays caused by shipping couriers or external factors beyond our control, but we will do our best to ensure timely delivery.

The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country upon delivery. These charges are determined by local customs authorities and are not included in the cost of shipping or products. Customers must ensure their orders comply with the laws of their country.

If a package is undeliverable due to customs issues, incomplete addresses, or delivery failures, customers will be charged for re-shipping.

The courier is responsible for damaged packages. We guarantee the best wrapping and protection of our goods once packed.

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Returns and Refunds

For information about our returns policy, including how to request a return or exchange, please visit our Returns page.

If an item has manufacturing defects, customers should fill out the return form. Each case will be handled on an individual basis, as we strive to help if customers feel products are not up to standard.

Customers do not need to retain the original packaging for returns, but tags must remain attached to the product.

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Product Descriptions and Availability

We strive to provide accurate product descriptions, including pricing, availability, and colours. However, colours may appear differently on your screen depending on your monitor settings, and we cannot guarantee they will exactly match the product you receive.

All products are subject to availability. In the event that an item becomes unavailable after your order is placed, we will notify you promptly and offer a refund or substitute product.

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Intellectual Property

All content on the Suli & Co. website, including but not limited to images, logos, text, and graphics, is the intellectual property of Suli & Co. and is protected under copyright and trademark laws in New Zealand. You may not copy, reproduce, or distribute any content from this website without our express written permission. Legal action will be taken against copyright infringements, duplicates, or other content too similar to ours. Furthermore, any attempts to replicate or create products or content that are too similar to Suli & Co.'s work, including designs, branding, or marketing strategies, will result in legal action. We reserve the right to protect our intellectual property vigorously to maintain the uniqueness and integrity of our brand.

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Use of the Website

By using this website, you agree to use it only for lawful purposes and in compliance with these Terms and Conditions. You must not attempt to gain unauthorised access to our website or its associated systems, or engage in any activity that disrupts its functioning, including introducing viruses or other harmful software.

You are responsible for any network and data charges incurred while accessing our website. We are not liable for any disruptions to your connection or any service interruptions beyond our control.

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Privacy and Security

Data is stored with high security and is safe. We do not store credit card details. Customer information, such as billing and shipping addresses, is processed only for order fulfillment and is not shared with third parties without consent.

In the event of a security breach involving customer information, we will inform affected customers promptly.

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Limitation of Liability

Suli & Co. provides this website and its content on an "as is" and "as available" basis. While we take reasonable steps to ensure the accuracy and reliability of our content, we do not guarantee that the website will be free from errors, viruses, or interruptions.

To the extent permitted by law, Suli & Co. will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website, your inability to access the site, or any purchase made through our online store, including issues relating to product availability, shipping delays, or payment processing.

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Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from your use of the website or purchases made through Suli & Co. will be subject to the exclusive jurisdiction of the New Zealand courts.

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Changes to Terms and Conditions

Suli & Co. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the website. It is your responsibility to review the Terms and Conditions regularly to stay informed of any updates.

If you have any questions regarding these Terms and Conditions, please contact us at hello@suliandco.com.

We strive to respond to customer queries and issues as soon as possible.

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Effective Date: 7 October 2024